** POST CANADA - SHIPMENTS **
Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes.
Please visit Canada Post Updates for additional information.
FREE SHIPPING for orders over $75* (before taxes)
* Quebec and Ontario only
Prices of items available on the Franc jeu® (Rosemere) website are in Canadian dollars, before taxes and delivery costs. You can review the total price of your purchase including taxes and delivery costs before confirming your order.
In case of disparity in the prices of the internet catalog and those in store (Rosemere), the lowest price shall prevail, unless a statement "promotion internet only" or "promotion in store only."
Although we try to keep consistency in prices between all the "Franc jeu®", it may occasionally happen that prices vary from one store to another, depending on when the goods were received. Promotions, discounts and the selection of products can also vary from one store to another.
Franc jeu® can end all promotions at any time and without notice.
Franc Jeu® (Rosemere) makes every effort to keep its inventory as current as possible, but cannot at any time guarantee the availability of these products. Franc Jeu® (Rosemere) thereby assumes no responsibility for any inconvenience that may be caused due to out of stock and / or inability to provide you with the product you ordered.
In the case one of the products of your order is no longer available, you will be notified and we will try to do our best to offer other alternatives.
OVERSIZED AND OVERWEIGHT PRODUCTS
A fixed fee can be charged for any order including an OVERWEIGHT or OVERSIZED product. These fees are applicable even if your order is subject to free shipping.
Any applicable shipping, overweight or oversize fees will calculate automatically during the checkout process prior to the completion of your order and shall be subject to the applicable taxes.
ONLINE SHOPPING OPTIONS
Avoid shipping costs. Make the In-store pick-up and then have the guarantee that your items will be there when you arrive! Click here for more information on In-store Pick-up
Province of Quebec:
Please allow from 2 to 7 working days, depending on the delivery method and area. A delay of approximately one working day should be allocated to process orders and must be added to the delivery time mentioned above.
All other provinces:
Please allow from 3 to 8 working days, depending on the area. A delay of approximately one working day should be allocated to process orders and must be added to the delivery time mentioned above.
*Warning*: Some areas are excluded from our delivery territory, such as Remote and Far North areas.
To validate the eligibility of your zone for delivery, please send us an e-mail with your zip code prior to place your order at the following address:
QUEBEC AND ONTARIO
Regular: from 2 to 7 working days* (+24 à 48h allocated to process orders)
Free Shipping: On orders over $75 (before taxes)
Fixed fee of $12 per delivery: Orders less than 75$ (before taxes)
Expedited - Express - 24 to 48 hours delivery* (+24 à 48h allocated to process orders)
Fixed fee of $15 per delivery: Orders more than 75$ (before taxes)
Fixed fee of $17 per delivery: Orders less than 75$ (before taxes)
ALL OTHER PROVINCES
From 3 to 8 working days* (+24 à 48h allocated to process orders)
Fixed fee of 9.95$ per delivery: On orders over $125 (before taxes)
Fixed fee of $16.95 per delivery: Orders less than 125$ (before taxes)
* Additional charges may apply for remote and Far Northe areas or in cases of heavy or oversized items. In such cases, Franc jeu®(Rosemere) will communicate with the client. Your approval will be required. If the additional costs are not approved by you, your order will be cancelled and fully reimbursed.
Additional delays are also expected for certain regions.
* There are no shipping or delivery on Saturdays, Sundays and Public Holidays.
Delivery fees cover preparation, packaging and stamping. They are determined according to the delivery method, the address and the total amount of the order before taxes. Franc jeu®(Rosemere) may modify these fees at any time.
Please note that it is the consumers’ full responsibility to provide the accurate shipping address when placing the order. If an order is returned to sender because the consumer has used an incomplete or inaccurate address, all charges incurred will be at the buyer's expense.
It is the same in the case of unclaimed or refused packages. In the event that the recipient does not take possession of the package upon delivery, either because he is away from home and/or does not pick it up at Canada Post, and the package must be returned , an administrative charge of 10% will apply, the ACTUAL cost of delivery will not be refunded (even if free delivery had been applied) and the cost of return by Canada Post will also have to be invoiced.
Additional delivery charges may apply in the case of remote and Far North areas or heavy and oversize items. In such cases, Franc jeu® (Rosemere) will communicate with the client.
DELAYED OR LOST PACKAGE
If your package seems delayed or lost, please email us at firstname.lastname@example.org or call toll free at 1-800-718-0294. We will follow up with Canada Post, a service ticket could be opened and an investigation of up to 10 working days will be carried out to find out the results. Additional delays may be necessary during periods of high traffic. If the package is officially declared lost by Canada Post, your order will either be sent to you again, at no additional cost, or refunded. You will be informed throughout the process.