** Take advantage of our October Promotion **

 Sundays and Mondays in October: FREE SHIPPING!

It is imperative to use your vouchers (promo code) PRODIMLUN to enjoy free delivery of your package. 

In your Shopping-Cart Summary, please enter your PRODIMLUN code in the field marked VOUCHERS. This code will automatically subtract the shipping costs. As simple as that!

** Offer subject to change or cancellation without notice.

Delivery Policy

FREE SHIPPING for orders over $75* (before taxes) 

* Quebec and Ontario only

PRICES

Prices of items available on the Francjeu TM (Rosemere) website  are in Canadian dollars, before taxes and delivery costs. You can review the total price of your purchase including taxes and delivery costs before confirming your order.

In case of disparity in the prices of the internet catalog and those in store (Rosemere), the lowest price shall prevail, unless a statement "promotion internet only" or "promotion in store only."

Although we try to keep consistency in prices between all the "FrancjeuTM", it may occasionally happen that prices vary from one store to another, depending on when the goods were received. Promotions, discounts and the selection of products can also vary from one store to another.

Francjeu TM can end all promotions at any time and without notice.

PRODUCT AVAILABILITY

Franc Jeu TM (Rosemere) makes every effort to keep its inventory as current as possible, but cannot at any time guarantee the availability of these products. Franc Jeu TM (Rosemere) thereby assumes no responsibility for any inconvenience that may be caused due to out of stock and / or inability to provide you with the product you ordered.

In the case one of the products of your order is no longer available, you will be notified and we will try to do our best to offer other alternatives.

OVERSIZED AND OVERWEIGHT PRODUCTS

A fixed fee can be charged for any order including an OVERWEIGHT or OVERSIZED product. These fees are applicable even if your order is subject to free shipping.

Any applicable shipping, overweight or oversize fees will calculate automatically during the checkout process prior to the completion of your order and shall be subject to the applicable taxes.

ONLINE SHOPPING OPTIONS

IN-STORE PICK-UP

Avoid shipping costs. Make the In-store pick-up and then have the guarantee that your items will be there when you arrive! Click here for more information on  In-store Pick-up

DELIVERY

Province of Quebec:

Please allow from 1 to 5 working days, depending on the delivery method and area. A delay of approximately one working day should be allocated to process orders and must be added to the delivery time mentioned above.  

All other provinces:

Please allow from 2 to 7 working days, depending on the area. A delay of approximately one working day should be allocated to process orders and must be added to the delivery time mentioned above.  

Warning: Some areas are excluded from our delivery territory, such as Remote and Far North areas.

 To validate the eligibility of your zone for delivery, please send us an e-mail with your zip code prior to place your order at the following address:

inforosemere@francjeu.ca

SHOPPING CHARGES*

QUEBEC AND ONTARIO

Regular: from 1 to 5 working days (+1 day allocated to process orders)

Free Shipping: On orders over $75 (before taxes)

Fixed fee of $12 per delivery:  Orders less than 75$ (before taxes)

Express - Next day delivery (+1 day allocated to process orders)

Fixed fee of $15 per delivery:  Orders more than 75$ (before taxes)

Fixed fee of $17 per delivery:  Orders less than 75$ (before taxes)

ALL OTHER PROVINCES

From 2 to 7 working days (+1 day allocated to process orders)

Fixed fee of 9.95$ per delivery: On orders over $125 (before taxes)

Fixed fee of $16.95 per delivery: Orders less than 125$ (before taxes)

* Additional charges may apply for remote and Far Northe areas or in cases of heavy or oversized items. In such cases, FrancjeuTM (Rosemere) will communicate with the client. 

There are no shipping or delivery on Saturdays, Sundays and Public Holidays.

 Delivery fees cover preparation, packaging and stamping. They are determined according to the delivery method, the address and the total amount of the order before taxes. FrancjeuTM (Rosemere) may modify these fees at any time.

 

CONSUMERS RESPONSABILITY

Please note that it is the consumers’ full responsibility to provide the accurate shipping address. If an order is returned to sender because the consumer has used an incomplete or inaccurate address it becomes the consumers’ responsibility to pay all related shipping fees.

In the event that the recipient does not take possession of the package upon delivery, either because he is away from home and/or does not pick it up at Canada Post, and the package must be returned , a 10% administrative fee will apply and the initial cost of transportation will not be refunded.

Additional delivery charges may apply in the case of remote and Far North areas or heavy and oversize items. In such cases, FrancjeuTM (Rosemere) will communicate with the client.